Client Journey

Initial Contact

Reach out to us through email, phone, or our online inquiry form. We will put you in touch with our available sales assistant as soon as possible.

Product Inquiry and Information

Our Sales Assistant will answer all questions regarding our Brands, Products and associated information such as Price, Minimum Order Quantity, Shipping, and other relevant details.

We will let you know about any available discounts or marketing collateral for our products.

Product Selection

Our Clients & Distributors can select the products they require for their target audience and market. We can also assist in curating the correct products for your target market.

Placing the Order

Once our Client is satisfied with the product selection, they can place an order with the assigned Sales Assistant.

The order details will include the product, quantity and any additional requirements.

Order Confirmation and Payment

Once the Order is confirmed, we will provide all necessary documentation for our clients. The payment terms will be as agreed between the two parties.

Order Processing and Delivery

Our Warehouse Team will process, prepare and pack the order as per client requirements. If delivery is required and agreed upon previously, we will provide the necessary services. The team will conduct any required quality checks before releasing the order.


At Akbar Ali Fakhruddin & Sons General Trading LLC, we understand the importance of providing flexible shipping options to meet your unique business requirements. That’s why we offer a range of shipping options to suit your needs, including FOB (Free on Board), Exworks, and CNF (Cost and Freight).

Receiving and Inspection

We prioritize your satisfaction and the delivery of high-quality products. When you receive your shipment, we encourage you to carefully inspect the products to ensure they align with your order and meet your quality expectations. Your peace of mind is important to us, and we strive to deliver excellence in every aspect of our service.

Sales and Distribution

Receive high-quality products from Akbar Ali Fakhruddin & Sons General Trading LLC. Promote and sell with our provided marketing materials to maximize success. Partner with us for mutual growth and customer satisfaction.

After-Sales Support

At AFS General Trading LLC, we value our ongoing partnership with distributors. We address inquiries, returns, and customer concerns promptly. Rest assured, our dedicated team is always available to communicate with you and promptly address any post-sales issues that may arise.